How to deal (get rid of) "professionally" and fast with customers (Example by Gumtree)

I sent for Gumtree a message about a year ago, when it was in my intention to post this, but just now I got there. I requested that they provide again the possibility for job seekers to advertise their job seeking ads for free (giving some tips how this could happen) as I found it very useful, back in that era before the changes happened and compared to their current options. After a couple of days I received the following reply:

Von: Kurt <support.response@gumtree.com>
An:
Gesendet: 18:21 Montag, 18.November 2013
Betreff: Re: You should put back the possibility of writing free ads for job seekers [ ref:_..._:ref ]

Hello Customer,
Thank you for contacting Gumtree Customer Service.
We value customer feedback and are constantly working to improve our site.  Your suggestions will be forwarded for consideration by our Product Development Team.
It is important to us that our customers feel they have a voice and can share their ideas to make Gumtree a better customer experience for all our users.
Thank you for taking the time to share your opinions.  Feel free to join us on Facebook (Gumtree), Twitter (@Gumtree) or check our our blogs,http://blog.gumtree.com
Thanks,
Kurt
Gumtree.com

After an other 4 days I received the following message: 

Von: Kurt <support.response@gumtree.com>
An:
Gesendet: 18:31 Freitag, 22.November 2013
Betreff: Re: You should put back the possibility of writing free ads for job seekers (ref:_..._:ref)

Hello,
I recently replied to your message to Gumtree Support.
I hope I answered all your questions, but if I didn't then please reply to this email and let me know how I can help you further. #01...
If I don't hear from you in the next 24 hours then you will receive a survey asking you how I personally supported you with your issues.
I would be grateful if you could take the time to complete this and also provide any feedback on the survey that I can pass onto my superiors.
Thanks
Kurt

My reply to this:  

Von:
An: Kurt <support.response@gumtree.com>
Gesendet: 0:11 Samstag, 23.November 2013
Betreff: Re: You should put back the possibility of writing free ads for job seekers (ref:_..._:ref)

Dear Kurt, 

Thank you for your time. My question/ request is unanswered so I can't say that it was fully answered. If any change happens about it I would love to know about. But yes, you did reply to my request for which I am grateful. Many thanks :)

Kind regards, 

Customer Support final replies:  

1. 

Von: Kurt <support.response@gumtree.com>
An:
Gesendet: 5:09 Montag, 25.November 2013
Betreff: Re: You should put back the possibility of writing free ads for job seekers [ ref:_..._:ref ]

Good Morning,
Thanks for getting back to me, I am glad that I could help you with this and I'm delighted to see that you're satisfied with the outcome.
Once I close this case, you will be sent a quick survey to rate the service I have provided you.  If you could kindly take a few moments to share your experience with us, it will help us to assist more Gumtree users like yourself in the future.
In the meantime you can check out our new iPhone app or Android app, which helps you use Gumtree on the move; you can also keep yourself updated by joining us on Facebook - http://www.facebook.com/gumtree
It's been a pleasure hearing from you and I wish you success with your future on Gumtree!
Thanks,
Kurt
Gumtree.com

2. 

Von: Kurt <support.response@gumtree.com>
An:
Gesendet: 5:10 Montag, 25.November 2013
Betreff: Gumtree Satisfaction Survey

Hello there,
You recently contacted Gumtree and I assisted you with your query. I hope I answered all your questions and that I have helped you out with this case.
Gumtree are interested in finding out how well I did to assist you so I am sending you this survey as I would like to know if my feedback was helpful.
Please take a minute, (it really is a minute we timed it) to complete the survey and provide me with some feedback.
We're working hard to make Gumtree better for you, and satisfaction is our top priority, so our surveys are a great way to get feedback and see how we can improve our customer service.
Start the survey now

...
If you didn't receive a reply from Gumtree or if you need any further help, please reply to this message and I will get back to you shortly.
Thanks
Kurt

This was sweet, short, written without any mistake but I am still thinking: Am I missing anything or I am just totally ignored? 

Basically where I believe they messed it up is that my request was left unanswered and my case closed within two minutes? So if I the customer need to phone or write over and over for a company that sends out lots of automated/ pre written e-mails and as well ignores answering their request but still asking us to write them if anything is on or not then what's the point of contacting them or giving them feedback of their services? 

I know e-mail marketing means a lot, but hey, first ensure your customers are happy and then move on and advertise yourself otherwise just forget success. And yes, word of mouth is still working, and upset customers lead to more upset ones... 

Have fun and keep up the job, I'll do the same ;)

Kind regards, 

KT